Travelzoo is a global media commerce company. With 25 offices and more than 28 million members in Asia Pacific, Europe and North America, we publish outstanding deals from over 2,000 travel, entertainment and local companies. A career at Travelzoo is more than a job -- it’s a calling. We love what we do and our team works hard to make an impact. Travelzoo is seeking a Business Analyst in the New York office that will provide support to the Publishing and Marketing teams.
The Business Analyst role requires a strong background in data analysis using BI tools and experience in transforming data into actionable insights. The Business Analyst is required to think creatively about the performance that drives client success, member engagement, and profitability by developing an exceptional understanding of Travelzoo’s products and operations.
Responsibilities include but are not limited to:
Deliver and innovate weekly, monthly, and quarterly reports on performance, operations, and financial metrics.
Create, analyze and review dashboards and presentations with internal stakeholders for business process improvement.
Leverage “voice of the customer” data from our clients to translate feedback from multiple sources into actionable insights.
Leverage analysis and insights to advise on best practices and emergent opportunities
Collaborate with other teams and business units on process change that drive positive results.
Lead continuous improvement initiatives to drive efficiency and member satisfaction using deep dives into different data sources.
Support product development and implementation of new products and features on our web and mobile sites, back-office platforms and new service channels.
Lead or participate in ad-hoc projects in support of cross-disciplinary teams.
4-year Bachelor’s degree in Marketing, Data Science, Commerce or Economics or a related/comparable field.
At least 5 years of experience in related role in a media, publishing, or advertising organization
Good understanding of operational metrics or metrics used in client and member analytics
Naturally curious, enthusiastic and motivated to contribute
Highly attentive to fine details with excellent problem-solving and organizational skills
Demonstrated experience in data visualization and data discovery from multiple data sources
Expert-level Excel and PowerPoint skills.
Basic to intermediate level experience with AgilOne, Tableau, or equivalent platform required. Experience with Google Analytics or Adobe Analytics also required.
Strong written and verbal communication skills with an empathetic, hands-on working style
Flexible and adaptive to juggle multiple projects in a fast-paced environment
• Competitive salary and benefits
• Medical, Vision and Dental
• 401(k) plan
• Entrepreneurial culture with global career development opportunities
• Travel perks, including an annual stipend and extra vacation days to experience Travelzoo’s deals
If you are a globally-minded professional who thrives in a collaborative environment and values a meaningful career, then we want to work with you!
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