Travelzoo is a global media commerce company. With 25 offices and more than 28 million members in Asia Pacific, Europe and North America, we publish outstanding deals from over 2,000 travel, entertainment and local companies. A career at Travelzoo is more than a job -- it’s a calling. We love what we do and our team works hard to make an impact.
Travelzoo is seeking a Hotel Supply Coordinator with online travel or related hospitality experience to manage the daily supply operations associated with hotel onboarding, pricing and promotions, inventory availability & quality checks for our hotel online booking engine.
Hotel Supply Coordinators work closely with our sales managers, producers, customer service, and hotel partners to manage all the operational details associated with online hotel booking and distribution. Above all, the ideal candidate must be proactively obsessive about quality and the delivery of top-notch customer satisfaction.
Responsibilities include but are not limited to:
•Build rates, inventory and policies for hotel deals and every-day rates in our system.
•Provide new hotel partners the support required to onboard to our booking engine. Act as the liaison for any hotel operations approvals and testing required to launch.
•Support hotel partners by providing training and answering questions on inventory connectivity, rates management, promotional deal capabilities, and booking related policies, both with the initial onboarding of new partners and from an ongoing maintenance and account management perspective.
•Help educate hotels on operationalizing the Travelzoo rate with extras for a seamless guest experience.
•Educate sales managers and producers on rate mapping, rate parity, and rate distribution channels so they can speak intelligently to our hotel partners.
•Collaborate with sales managers and producers on deal setup, priorities and target activation dates.
•Regularly test live deals for usability, availability and ample inventory in order to ensure a top-notch member booking experience and continuous bookings for Travelzoo.
•Maintain templated scripts and training guides to create consistent messaging to hotel partners.
•3+ years’ experience with hotel e-commerce, ideally within operations for an online travel company or a related travel company
•Natural, genuine, customer service oriented individual with excellent communication skills
•Ability to thrive and succeed in a fast-paced environment
•Strong organizational and time management skills
•Proficient in Salesforce and Microsoft Office, including Excel.
• Competitive salary and benefits
• Medical, Vision and Dental
• 401(k) plan
• Entrepreneurial culture with global career development opportunities
• Travel perks, including an annual stipend and extra vacation days to experience Travelzoo’s deals
If you are a globally-minded professional who thrives in a collaborative environment and values a meaningful career, then we want to work with you!